BarkPark Terms of Service

1. Acceptance of Terms

By creating a BarkPark account or using our services, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use BarkPark.

2. Eligibility

You must be at least 18 years old to create an account. By signing up you confirm you meet this requirement and have the legal authority to enter into a binding contract.

3. Marketplace role

BarkPark is a marketplace that connects pet owners with independent service providers — sitters, walkers, trainers, vets, hosts, and pet shops. We are not the employer of providers. They contract directly with you.

4. Bookings, payments, and platform fees

Bookings are processed through Stripe. When you request a booking, your card is held, not charged. The charge happens only when the provider accepts. If the request is declined, or not answered within 24 hours, the hold is released and you are not charged.

BarkPark charges a service fee of about 10% paid by the dog owner on top of the price, and about 5% is deducted from the provider's earnings. Both fees are lower (about 5% and 3%) for repeat bookings with the same provider. The rest is paid out to the service provider via Stripe Connect.

5. Cancellation and refunds

Unless otherwise stated by the provider:

• Provider declines or does not answer within 24 hours: your card hold is released and you are not charged.
• Cancel more than 24 hours before the service: full refund.
• Cancel less than 24 hours before the service: you are refunded 50% of the service price. BarkPark's service fees are not refunded, and the provider keeps the rest.
• Provider cancels at any time: full refund, including fees.
• No-show, or cancelling after the service has started: no refund.

Disputes are handled through our support team in good faith. Stripe-initiated chargebacks are subject to Stripe's dispute process.

6. Provider responsibilities

Providers must accurately represent their services, qualifications, insurance, and any required licenses. Providers are responsible for the safety of pets in their care and for complying with all applicable laws.

7. Owner responsibilities

You must accurately disclose your pet's behavior, health, vaccinations, and any condition that could affect the service. You are responsible for any damage your pet causes during a booking.

8. Acceptable use

Don't post or share content that's illegal, hateful, sexually explicit, harasses other users, depicts animal cruelty, or infringes on others' rights. We may remove content and suspend accounts at our discretion. See also our Child Safety Standards.

9. Limitation of liability

To the maximum extent permitted by law, BarkPark is not liable for the actions of providers or owners, for harm to pets, or for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is capped at the amount you paid us in the 12 months prior to the event giving rise to the claim.

10. Termination

We may suspend or terminate accounts for violations of these Terms. You may delete your account at any time from Settings.

11. Governing law

These Terms are governed by the laws of the State of California, USA. Disputes are resolved in the state or federal courts located in San Francisco County.

12. Contact

Questions: hello@barkpark.online

Status of these Terms

These Terms are a working draft pending legal review. They are not yet final and may change before public launch.

Last updated: October 2026.